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Technical Support: Daily VOD/My Shows
Created by: 640509040147

8/8/17 @ 11:57pm (EDT) | UTC - 4:00
Location: NY
Posts: 1,260

  Report Abuse
Is anyone else having issues accessing their own shows AND Daily VOD?
When I try to view either of them they buffer and never start. :(
Quote
Created by: vschristianne

8/9/17 @ 12:06am (EDT) | UTC - 4:00
Posts: 43

  Report Abuse
Hey thanks for letting us know.

I just sent you a message asking for more details.

Is there anybody else experiencing problems with this? Please send with as many details as possible to customer service and I'll make sure they are escalated to our staff to look at.
Quote
Gonad9999
Created by: gonad9999

8/9/17 @ 2:32am (EDT) | UTC - 4:00
Posts: 184

  Report Abuse
I sometimes have daily VODs which don't start but find when I refresh the page then they start ok, but I find some do take a long time to start. More annoying is that I cannot access daily VODs from F4F but can play them from a different website
Quote
avidtom
Created by: avidtom

8/9/17 @ 8:26am (EDT) | UTC - 4:00
Location: at home naked
Posts: 23

  Report Abuse
yes, I cannot access my recorded shows - no start-up screen.
Quote
avidtom
Created by: avidtom

8/9/17 @ 8:30am (EDT) | UTC - 4:00
Location: at home naked
Posts: 23

  Report Abuse
yes, VIP Daily VOD not playing. Just a thought - I just ran an upgrade for Windows 10, so it was Ok up until then - any connection?
Quote
SeanB69
Created by: seanb69

8/10/17 @ 10:50am (EDT) | UTC - 4:00
Posts: 76

  Report Abuse
I'm having the same problem, with both the daily VOD and my own private shows. I too had a recent Windows 10 update, but I think I've viewed the videos since then.

I just checked, and everything seems to work fine with Firefox. The problem seems to occur with the Chrome browser (with Flash enabled).
Quote
teeteeluvver
Created by: teeteeluvver

8/10/17 @ 12:01pm (EDT) | UTC - 4:00
Posts: 63

  Report Abuse
yes i'm having the same issue , shows just buffer .
I'm using windows 10, chrome browser, hard wired connection 200mbps download 12 up load, cache and cookies cleared, 8 mg ram
Quote
Created by: vsashlee

8/10/17 @ 1:01pm (EDT) | UTC - 4:00
Posts: 525

  Report Abuse
Thank you for your patience while we looked deeper into this. It appears that the issue is Flash related. If you had a recent update, please click on the circle-1 at the front of your URL and make sure that is says "always for this site" next to Flash. If you are still experiencing this issue please feel free to contact customer service for additional assistance. email: customerservice@vsmedia.com / 1-800-685-9236 (USA only) / 1-818-880-9021 (Outside USA)
Quote
Created by: vsashlee

8/10/17 @ 1:02pm (EDT) | UTC - 4:00
Posts: 525

  Report Abuse
** REMOVED BY ADMINISTRATOR **
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